Welcome to the Westfield Newmarket Loading Dock Booking site.
Already registered? Please follow that link to make a booking
Make a booking nowPre-Opening registrations are now open.
You need to be Registered and Approved before you can book access to the Docks
Apply for registration now
Registration
Registration is simple, just fill in the form. Please make sure you provide full detail in each field.
Process
When you submit your registration form, our Manager will review your application. Following that you will be notified.
Notifications
You will be notified when your registration has been accepted via email.
How long
This can depend on the volume of registrations, but we will endeavour to process your registration within 24hrs.
Information
Retail deliveries at Westfield Newmarket face two significant challenges; high deliver volume and congestion in the surrounding road network.
To promote efficiency in retail deliveries and assist in easing congestion on the surrounding road network, the loading dock operation will be managed via an online booking system.
Retailers are responsible for ensuring their delivery companies are registered and understand the booking requirement for all deliveries to Westfield Newmarket.
Loading Dock Booking System
Booking system
Delivery companies, and retailers who deliver direct, need to register on the website to create an account. To book deliveries simply select the date, dock and time.
A booking confirmation will be generated with a unique access code. This code provides access at the loading dock barrier gate at the start of the designated timeslot.
Delivery companies can manage their bookings on the website. Please ensure bookings are cancelled if they are no longer required.
Booking Sessions
Bookings can be made in advance or on the day of delivery pending availability.
Please ensure your delivery provider arrives on time and sticks to their allocated timeslot.
The access code is only valid during the booked timeslot. If they arrive late the same exit time applies.
Peak Periods Loading Dock Fee
Deliveries occurring between the hours of 8-9am and 3-6pm Monday to Friday, will incur a $5 fee (including GST) per delivery.
This fee will be charged to the delivery provider at the time of booking.
This charge is in place to reduce congestion on the surrounding road network during peak traffic times.
Deliveries outside of these peak times will be free of charge.
Loading Dock Standard Hours
5am until one hour after trade.
Loading Dock Rules
Loading docks are exclusively for the purpose intended and neither stock nor equipment are to be stored or left in any area of the loading dock or the corridors servicing the dock areas.
Ensure all staff are made aware of the risks associated with loading dock areas and observe all signage and instructions.
Parking in loading docks is prohibited at all times.
Facilities within the loading docks
There are no forklifts available in the loading docks and BYO trolley.
309 has recycling and waste disposal available within the loading dock. 277 has a dedicated waste room located adjacent the loading dock.
Waste streams include organic, Cardboard, General Waste, Soft Plastics and Commingled recycling.